Doctors Lake Family Dental is rated 5 out of 5.0 based on 1319 ratings.
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Today was a great day for me! I had my 6 month check up and cleaning. The visit was amazing! My hygienist is so gentle and friendly. Dr Shimunov is so thorough and attentive to my concerns. As a fairly new patient, I have found my new dental home.💜
The doctor and staff determined my dental problem causing pain and proceeded to solve my dilemma with a crown on my molar. They actually created my crown while I was there! Amazing!!
The D.L. DENTAL office manager would not , at first, accept my insurance, then they did accept it, then they refunded the fulll amount, then they wanted it back. The office manager said I could not receive service until I paid. I asked her to call my insurance, who asured me they would pay all of it, as soon as the manager gave all the info about my treatment. I had just been on the phone with insurance. she did not. My husband and I asked how she wanted to be paid, by this time I was really stressed, The manager got up and walked out, leaving us shocked. We were later told there is no manager, there is a new owner of the place and no one is in charge. It was awkward and embarrassing and no customer service!
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